Thursday, June 14, 2007

The big thing of beauty

(I gush? Of course I gush. It's been almost twelve months since I started on this project, and it's been dominating my waking hours since the end of last year. To justify all my time and effort, I have to talk it up.)

Yesterday was two months to the day since that six-hour border crossing with a large, mysterious object. It's taken that long for the Banco de Moçambique to decide it's good enough. That's two months of public statements from BM's governor about the urgency of taking financial services to rural areas - statements typically made when one the big commercial banks opens a new branch in Zimpeto or Benfica (outer bairros of Maputo) and invites the governor along for an approving speech.

Take, for example, Catandica in Manica province, a substantial town - big enough to support two good-sized schools. There are no banks there, so when the teachers are paid each month, they depute one of their number to take all the cash into Chimoio via chapa (public minibus) and bank it there. The risks may be imagined. It's also another trip to Chimoio for anyone who wants to withdraw money. The chapa ride from Catandica to Chimoio takes a good two hours and costs 170 meticais (compare, say, the salary of 2,000 meticais a month earned by my house guard, bearing in mind that Maputo salaries will generally be higher than provincial ones).

Cue fanfare:

I present Mozambique's first ever mobile bank. (That dramatic golden stripe is, of course, no more than an artefact of the camera flash on the door's reflective marker. It doesn't actually glow like that. The Portuguese slogan on the front means "Taking the bank closer to you".)

It will spend every night at Chimoio branch, and every working day will drive out to one of five towns not presently served by a bank - including Catandica. It connects with the internet via GPRS - essentially, via the mobile phone network - and regularly sends to the head office an ordinary email with an ordinary text file attached. The file contains a coded version of all transactions performed in the mobile bank since the last file was created. Here at the head office, we import the file to our main banking databases, and all the account balances, loan contracts, and other financial arcana are updated accordingly. Needless to say, it took a lot of complicated work to create such a simple process.

It's worth noting that this couldn't have been done this time last year. GPRS was not then in place in the rural towns.

When we arrive at the location for the day, the canopy goes up and the tellers open their windows.

These photos were all taken today at our exposição for benefit of media and donors. The elegant blonde in this photo is American Laura, the HR manager and tireless squirer of donors and other notables.

Entertaining and informing donors at a classy Maputo exposição.

Speaking of donors, most of the funding for this project comes from the Bill and Melinda Gates Foundation. I mention this for those who were wondering what happened to all that money they shelled out for MS Vista.

The interior. This photo doesn't give a very good idea of how snug things are, but no doubt I'll get the chance to snap some crowded moments back here during the next fortnight.

Pretending to strut my stuff for the cameras. The laptop batteries had run down by this point, and we didn't want to start the generator for fear of filling our tin shed with fumes and suffocating our donors.

Sr André, the driver from Chimoio branch, arrived in town today. On Friday at the crack of dawn Trudi, André and I will start on the drive north. We expect to spend Friday night in Vilankulo, and we hope to arrive in Chimoio on Saturday night. The branch staff will join in for a few days of "dry runs" - that is, pretending to operate the mobile bank, with a test database and some staff role-playing clients. On Thursday or Friday next week we take it out to Catandica for its first real day of operation.

In other, not completely unrelated, news, yesterday I handed an inch-thick wad of meticais to an Indian gentleman (the Indian community has Maputo travel agencies all sewn up) and received my ticket to Australia in exchange. I'm due to arrive in Adelaide late on 3 July. (Beck, please write!)

The third event of note yesterday was that I was poleaxed. In the classic style, the blow fell from the hand I least expected to strike - that of my unfailingly good-humoured and hard-working assistant Nilza. She and I have been dividing three jobs between us since the departure of Gildo earlier this year. Lately I've been quite proud of having reduced my working week from 60 to 50 hours whilst keeping her overtime minimal.

Now Nilza's husband-to-be has been transferred to Nampula, and she's going with him. We don't have any operations there, so she'll cease working for the bank from 1 August. After that it will be me and whichever likely tyros we can recruit between now and then.

People here are used to me complaining that whenever I start to get my job under control, some emergency strikes, or some new project falls from the bosses in heaven. I take it this poleaxe is punishment for having thus wasted breath moaning about flea-bites. At any rate, I will need some serious rest while in Australia in July.

3 comments:

Anonymous said...

Tell Sr Andre: Lester says "Drive carefully."

Anonymous said...

some helpful updates here, thanks
Diane - Opportunity U.S.

Anonymous said...

I'm taking time off for most of the time you're here, so will be at your service for whisky, wine and what passes for wit under the influence of the other. Can't wait to catch up!
Love Beck again